I forgot my username

Don’t worry – most of our members users log in only occasionally to print labels or update contact details, so they often forget how to log in.

Fortunately, you can enter either your username or your email address (the one we send your emails to) in the username field.

Once you’ve logged in, you’ll see your login details on the Account Settings page.

If you have several email addresses, search your accounts for an old email from us, like your original Welcome email.  The To: address in the most recent of those emails is the one we have on file.

If you can’t find an old email from us, just go to our home page, and submit a Finder Report using the form.  Enter your own tag and a message, and press Send.   Whatever email account you receive the message on is the one we know about – use that address to log in.


We all lose stuff. I usually get mine back!